Returns & Refunds Policy

We want you to be happy with your purchase from Vintage Maps & Prints. As our products are made and shipped with care, our returns policy depends on the type of product you have ordered.

Prints

Unframed prints may be returned within 30 days of delivery, provided they are in their original condition and have not been damaged, marked, or altered.

To request a return, please contact us at info@vintage-maps-prints.com within 30 days of receiving your order. Please include your order number and the reason for the return.

Unless the item is faulty or arrived damaged, return postage is the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for items lost or damaged while being returned.

Once your return has been received and inspected, we will issue a refund for the returned product to the original payment method. Original shipping costs are generally non-refundable.

Framed Art

Our framed art is made to order specifically for each customer and produced on demand. Because of this, we are generally unable to accept returns or offer refunds for change of mind, incorrect choice, or ordering the wrong size or design.

Depending on the circumstances, we may be able to offer a non-expiring gift card, a partial refund, or an alternative product instead.

We strongly recommend checking all product details, dimensions, and design information carefully before placing your order.

Damaged or Faulty Framed Art

If your framed artwork arrives damaged or faulty, please contact us as soon as possible and within 7 days of delivery.

Please provide your order number and clear photographs of the packaging and the damaged or faulty item. We will review the issue and, where appropriate, arrange a replacement or refund.

Please keep the original packaging until the issue has been resolved, as it may be required for inspection or a carrier claim.

Incorrect or Missing Items

If you receive the wrong item or your order is incomplete, please contact us as soon as possible after delivery. We will investigate the issue and arrange an appropriate solution.

If you have any questions about a return, please contact us before sending anything back.

Vintage Maps & Prints